About the Partnership
Randstad is excited to be supporting our valued business partner, a global market leader in sustainable building solutions and infrastructure materials, to source an enthusiastic Customer Service Officer for their high-performing Brisbane team.
About the Company & Culture
This is an outstanding opportunity to align your career with a global organisation highly recognised for its commitment to sustainability, green tech innovation, and workplace excellence. Certified as a Top Employer 2026, this business thrives on a genuinely supportive, family-focused culture that prioritises its people.
Operating from a modern office in Milton, you will enjoy premium amenities including close proximity to public transport, local dining venues, and a full kitchen and diner overlooking the river. The company strongly believes in celebrating effort and achievement - offering regular team lunches, marking personal milestones like birthdays, and driving recognition awards for team members who go above and beyond. You will report to an open, approachable, and actively engaged management team that genuinely welcomes new perspectives and fresh ideas.
The Opportunity
Working within a fun, dynamic, and well-established team environment, you will provide critical B2B customer service support to a diverse supply chain network and client base ranging from site personnel to project managers. This fast-paced role perfectly combines handling inbound enquiries with managing outbound order confirmations.
This is a permanent, full-time position. The Customer Service Centre operates between 5:00am and 4:30pm, Monday to Friday, and you will need flexibility to work rotating shifts starting between 5:00am and 8:30am.
Key Responsibilities:
Customer Support: Handle B2B customer enquiries promptly and courteously, keeping clients updated on schedules or delays.
Order Processing: Process incoming customer orders accurately and efficiently within internal systems.
Internal Liaison: Maintain regular communication with sales, production, operations, and scheduling teams to ensure customer requirements are met.
Issue Resolution: Escalate complex customer issues to appropriate managers while utilising problem-solving skills to manage conflict.
Logistics Collaboration: Liaise with dispatchers as necessary to support cost-reduction initiatives while maintaining optimum service levels.
Continuous Improvement: Maintain compliance with standard operational procedures and actively contribute to process improvements.
About You
To be successful in this role, you will be a motivated professional looking to leverage or grow your experience within the broader supply chain sector.
Requirements include:
Proven previous experience in a dedicated customer service, supply chain support, or operational support role.
Comfortable working in a fast-paced environment and managing a high volume of phone interactions (approximately 50-100 calls per day).
Strong written and verbal communication skills with the ability to engage openly with stakeholders and supply chain partners at all levels.
Excellent attention to detail and high proficiency in Microsoft Office and Google suites.
Prior experience in industrial supply chain, logistics, or construction materials is advantageous, but absolutely not essential as full training is provided.
What’s on Offer
Enterprise Stability: Secure a permanent career blueprint with a stable national industry leader.
True Reward & Recognition: Access to structured recognition awards for going over and above, alongside regular celebratory lunches and milestone events.
Engaged Leadership: Work with an approachable, supportive management team that values your voice.
Premium Workspace: Modern Milton location featuring a full kitchen diner overlooking the river, close to vibrant dining and transit options.
Comprehensive Benefits: Access to a range of corporate employee discounts, learning and development pathways, and mental and physical well-being initiatives.
Inclusive Environment: A safe, diverse, and high-performance workplace that empowers creative thinkers.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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