Customer Service Officer
Location: Adelaide, SA
Sector: Government / Public Sector
Position Type: Full-Time / Contract
Availability: Immediate Start Required
Looking for a true Customer Service role without the pressure of sales targets?
We are currently seeking professional, empathetic, and detail-oriented individuals to join a supportive team within a prominent Government Department. Hourly rate $37-39.
If you have a background in reception, administration, or over-the-phone customer service, and you are immediately available to transition your skills into a meaningful office-based role, we want to hear from you!
Please Note: This is not a high-pressure call centre operator environment. There are no sales targets or upselling KPIs. Your entire focus will be on delivering an exceptional customer experience, supporting applicants, and ensuring administrative accuracy.
About the Role
As a Customer Service Officer within a clearance division, you will be the welcoming voice and supportive guide for individuals and organisations navigating the application process. You will handle inbound enquiries via the general inbox and phone line, ensuring every interaction is high-quality, professional, and helpful.
Key Responsibilities:
...- Customer Experience: Provide accurate, responsive, and timely support to applicants completing screening checks via inbound calls and the general enquiries inbox.
- Application Processing: Accurately record, match, and review information within the unit's database to support the efficient processing of applications.
- Follow-up & Liaison: Contact applicants and organisations via phone and email to politely resolve queries, request outstanding information, or confirm payments.
- Administration Support: Assist with records administration, archiving, and mail sorting/handling.
What We Are Looking For
We are specifically seeking candidates who pride themselves on their communication skills and attention to detail. This role is perfect for you if you bring:
- Immediate Availability: You must be ready and available to commence work immediately.
- Relevant Experience: A strong background in reception, front-desk administration, or over-the-phone customer service roles.
- The Right Mindset: A genuine passion for the customer experience, with the ability to handle confidential information sensitively and supportively.
- Attention to Detail: Excellent data entry skills and the ability to follow legislative procedures to ensure information is processed without errors.
- Tech Savvy: Comfort using the Microsoft Office suite and an ability to quickly adapt to internal databases.
- Time Management: The ability to manage a varied workload, organise priorities, and meet processing deadlines within a supportive team environment.
Required Clearances & Special Conditions
To be considered for this role, candidates must already hold or be able to immediately provide:
- A current Working with Children Check (WWCC).
- A current National Police Clearance (NPC).
- Commitment to ethical behaviour consistent with the Public Sector Code of Ethics.
How to Apply
Click APPLY and upload your CV in WORD format. For confidential enquiries please contact Michelle Lee Bradshaw at michelle.leebradshaw@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
1 year
