Are you a proactive, highly organized administration professional looking to step into a dynamic project support role? We are exclusively recruiting for an industry-leading provider of advanced technological equipment and customer service solutions seeking a Customer Contract Coordinator to join their team.
Reporting directly to the General Manager – Customer Service, this position plays a critical role in facilitating project administration across new product shipments, commissioning, spare parts, and customer upgrades. You will collaborate closely with service engineers, project managers, and finance teams to ensure seamless project execution and client satisfaction.
Key Responsibilities- Project Setup & Systems: Establish and maintain project master files, job costing records, and new service jobs within SAGE Service Manager.
- Proposal & Quotation Support: Assist with preparing, issuing, and following up on quotations, proposals, and project-specific technical documentation, such as scopes of work.
- Logistics & Customer Liaison: Coordinate product shipments, liaise with freight forwarding agents, and manage customer queries pre- and post-shipment.
- Stakeholder Engagement: Attend client and subcontractor progress meetings and maintain strong communication channels with field service engineers.
- Financial Administration: Support project invoicing, process Letters of Credit and Bank Guarantees, and collaborate with the Finance team on monthly revenue recognition.
- Ongoing Project Lifecycle Support: Serve as an administrative point of contact for active projects and handle warranty issues through to final project sign-off.
- Technical Skills: Competency using MS Office (especially advanced Excel) and MS Project.
- Communication: Excellent written and verbal communication skills, with a proven ability to engage comfortably with both technical and non-technical stakeholders.
- Work Ethic: A proactive, friendly, and team-oriented approach, combined with the self-motivation to work autonomously.
- Time Management: Exceptional organizational skills with a focus on hitting project deadlines and accurately managing job costs.
- Requirements: Must hold a valid car driver's licence and be respectful of strict zero-tolerance drug and alcohol policies on-site and at client facilities.
- Experience in customer-facing administrative roles within engineering, industrial, or technology sectors.
- Familiarity with database management (experience with SAGE Service Manager or similar ERPs is a bonus).
- Prior exposure to general freight operations, shipping coordination, or Incoterms.
- A key position within a global market leader offering stable, full-time employment.
- A varied role blending administrative precision, finance management, and client interaction.
- A supportive and collaborative team culture.
How to Apply
To apply, please follow the apply now prompts.
For more information, please email Chanel Hirons on chanel.hirons@randstad.com.au or call on 0437491824 for a confidential discussion.
ARE YOU OPEN TO NEW OPPORTUNITIES OR KNOW SOMEONE?
I have partnered up with companies within Engineering, Defence, Manufacturing and Supply Chain industries who are looking for talented individuals who are looking for growth and development or masters admin or support - if this is you, I would love to hear from you!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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