customer consultant

What’s on Offer

• Attractive Pay Rate: $39.37 + super per hour.
• Prime Location: Convenient CBD location, easily accessible by public transport.
• Full-time 6 month contract to begin.
• Growth Culture: Career progression opportunities and ongoing development.
• Training: Comprehensive training upon commencement.
• Applications open to Australian Citizens and Permanent Residents only.

What You’ll Be Doing

• Customer Engagement: Respond to customer inquiries via phone, email, and online messaging within set timeframes.
• Problem Solving: Listen to and understand customer needs, present effective solutions, and follow up until the inquiry is fully resolved.
• Consultative Service: Identify opportunities to connect customers with relevant products and services, such as credit cards, loans, and insurance.
• Continuous Improvement: Identify process improvements to make it easier for customers to deal with us and stay updated through ongoing training.
• Digital Support: Help educate customers on digital and self-serve channels, acting as a key escalation point when digital tools fail.

What You’ll Need to Succeed

• Communication Skills: A strong phone manner with active listening skills and the ability to "talk and type" concurrently.
• Tech Savviness: High computer literacy and the ability to navigate multiple digital platforms and systems at once.
• Resilience: The ability to adapt to change and remain professional in a fast-paced, rostered environment.
• Experience: While previous call centre experience is preferred, your attitude and willingness to learn are key.
• Accuracy: Strong attention to detail, grammar, and typing accuracy.

• Ability to work autonomously and as part of a collaborative team.
• Commitment to completing all mandatory training and following established processes.

Ready to make a difference? Apply now through Randstad to take the next step in your career and email your CV in MS Word format to juanita.forster@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.