Are you a Qualified Vet Nurse and looking for a change of pace? If you love the medical side of the industry but are ready to "step away from the tools," this is the perfect career pivot.
Role Purpose
As a Claims Consultant / Claims Assessor, you will work within our frontline operations team alongside a diverse group of insurance and veterinary professionals. Your core mission is to support Australian pet parents during their times of need when interacting with our claims division, ensuring we deliver outstanding customer service and top-notch care daily for the betterment of Aussie pets.
Key Responsibilities
- Frontline Claims Support: Act as a critical touchpoint for customers navigating the pet insurance claims process, providing clear help during their times of need.
- Customer Service Excellence: Maintain an unwavering commitment to delighting customers and stakeholders, delivering outstanding results, and ensuring pets and parents enjoy the finest experience in their interactions with us.
- Adherence to Exacting Standards: Work diligently within a high-performance framework to manage claims processing and handling accurately and efficiently.
- Collaborative Focus: Work closely within a dynamic team of insurance and veterinary professionals to achieve the company’s big goal of increasing the number of insured pets in Australia.
- High Integrity Operations: Ensure all customer interactions and claims assessments strictly align with our culture of high integrity and our core values.
Who You Are (Key Selection Criteria)
- A True Pet Lover: Most importantly, you are a pet lover who is genuinely committed to improving the wellbeing of our customers' furry family members.
- Engaging & Energetic: You are a focused individual who brings high energy and a strong desire to succeed and be successful.
- Adaptable Team Player: You thrive in a fast-paced, evolving, and dynamic environment, with a strong desire to grow and develop alongside the business.
- Results-Oriented: You are driven to deliver outstanding results while working to exacting standards.
- Customer-Obsessed: You are completely committed to delighting customers and stakeholders alike.
What We Offer
- Convenient Location: Based centrally in Toowong, QLD, close to local retail, restaurants, and public transport links.
- Extra Leave Days: * One paid "ME" Day annually.
- One paid Volunteer Leave Day annually to support community initiatives.
- The option to purchase up to two additional weeks of leave per year.
- Paid Parental Leave: Support for new parents through paid parental leave and other targeted benefits.
- Financial & Well-being Security: Company-provided Income Protection Insurance to support you in the event of non-work-related illness or injury.
- Employee Insurance Offers: Special employee discounts and offers on pet insurance and other general insurance products.
- Corporate Discounts: Savings with a broad range of partner providers, including gym memberships, accommodation, dental care, and more.
- Development Opportunities: We actively champion your career progression through dedicated internal learning and development frameworks.
- Vibrant Culture: Join a dynamic business with plenty of opportunities to get social, including annual celebration days, family fun days, and regular events across our sites.
Why this is the move for you
- Reclaim your weekends with a true Monday to Friday schedule. No more late-night emergency arrivals, no on-call, and no more working through your Saturdays.
- Protect your longevity by trading the physical strain of the clinic and the bite risks for a modern, climate-controlled office in the heart of Brisbane.
- Take a professional step up into a major Australian insurer where there are actual career pathways into senior assessing, auditing, or leadership.
- The Package includes $76,800 (including Super) plus onsite parking, extra leave days, and great staff discounts.
Is this you?
- You are qualified with a Certificate IV in Veterinary Nursing
- You have the clinical savvy to know your TPLOs from your IVDDs and understand common pet illnesses and medications.
- You have a knack for breaking down medical jargon so customers feel informed and supported throughout their claim.
- You have a sharp eye for detail and actually enjoy the "detective work" of piecing together a medical history.
- You're tech-confident and happy picking up new systems and software quickly.
To Apply
If you are ready to trade the scrubs for a corporate career that still puts pets first, please submit your resume today.
NB: Applicants must be Australian Citizens or Permanent Residents.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
