Call Centre Representative
...this job offer closes 28 august 2026
job details
this job offer closes 28 august 2026
summary
- sydney, new south wales
- au$ 43.56 per hour
posted 28 july 2026
- reference number
- 90M0712765_387302555170642535
randstad operational
we find, nurture, and connect uniquely skilled talent with employers when they need it, building successful teams that scale as their business grows while positioning individuals for rewarding careers and businesses for operational success.
job details
- Location: Full time onsite in Sydney CBD
- Work Type: Open to Part-Time or Full-Time Rosters (Minimum 3 x 8 hour shifts per week)
- Hours: 5pm - 8am Start, 1pm - 4pm Finish (Monday - Sunday, Must have Flexibility)
- Salary: $43.56ph + 12% Super + Shift Penalties!
Your New Company
Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.
They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life-saving impact every single day.
Why Join?
- Be the calm, reassuring voice supporting Australians on their most critical days.
- Access exclusive benefits and mental health resources whenever you need them.
- Perfect for morning people seeking a roster that matches their natural rhythm.
- Take advantage of morning shift penalty rates.
- You only need to work a minimum of 3 x 8 hour shifts per week, so perfect for those needing flexibility.
- Receive 3 weeks of intensive, expert on-the-job training to fully equip you for success.
- Become part of a welcoming, diverse, and inclusive team environment where everyone is safe, respected, and celebrated.
- Working Holiday and Temporary Visas encouraged to apply
About The Role
This is a high-volume, fast-paced, and deeply rewarding Call Centre environment. Operating with precision and an empathetic approach, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations (ESOs), including Police, Fire, and Ambulance.
Your daily responsibilities will include:
- Handling high-volume inbound emergency calls across Australia and connecting them quickly to the required emergency organisation.
- Ensuring 100% quality and data accuracy on every single connection to embed a high standard of service.
- Strictly adhering to operational policies, procedures, and structured response systems.
- Treating every vulnerable caller with a deeply empathetic, patient, and consistent approach.
- Managing your own work performance to meet set objectives while actively engaging in ongoing coaching, QA calibration, and development sessions.
About You
- Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience
- A proven ability to remain calm, focused, and methodical under pressure.
- Good basic computer skills with the ability to listen, type accurate notes, and cross-reference information quickly.
- Strong spelling and a strong fundamental knowledge of Australian states, territories, and cities.
- Ability to work a minimum of 3 x 8 hour shifts per week, Monday - Sunday, it’s okay if you are only available for a certain amount of days per week.
Mandatory Compliance Requirements
Due to the critical national infrastructure nature of this role, all successful candidates must fulfill the following prior to employment:
- Hold Australian Citizenship, Permanent Residency, or valid full-time working rights.
- Successfully pass a National Criminal History Check.
- Successfully pass a pre-employment hearing test.
Ready to Make a Difference?
If you are looking for a platform to evolve, develop your career, and be part of something bigger, we want to hear from you! APPLY NOW or email Nia.Williams@randstad.com.au with your resume.
We work flexibly and have zero tolerance for harassment of any kind. When you apply, please feel free to share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Call Centre Representative
- Location: Full time onsite in Sydney CBD
- Work Type: Open to Part-Time or Full-Time Rosters (Minimum 3 x 8 hour shifts per week)
- Hours: 5pm - 8am Start, 1pm - 4pm Finish (Monday - Sunday, Must have Flexibility)
- Salary: $43.56ph + 12% Super + Shift Penalties!
Your New Company
Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.
They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life-saving impact every single day.
Why Join?
- Be the calm, reassuring voice supporting Australians on their most critical days.
- Access exclusive benefits and mental health resources whenever you need them.
- Perfect for morning people seeking a roster that matches their natural rhythm.
- Take advantage of morning shift penalty rates.
- You only need to work a minimum of 3 x 8 hour shifts per week, so perfect for those needing flexibility.
- Receive 3 weeks of intensive, expert on-the-job training to fully equip you for success.
- Become part of a welcoming, diverse, and inclusive team environment where everyone is safe, respected, and celebrated.
- Working Holiday and Temporary Visas encouraged to apply
...
About The Role
This is a high-volume, fast-paced, and deeply rewarding Call Centre environment. Operating with precision and an empathetic approach, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations (ESOs), including Police, Fire, and Ambulance.
Your daily responsibilities will include:
- Handling high-volume inbound emergency calls across Australia and connecting them quickly to the required emergency organisation.
- Ensuring 100% quality and data accuracy on every single connection to embed a high standard of service.
- Strictly adhering to operational policies, procedures, and structured response systems.
- Treating every vulnerable caller with a deeply empathetic, patient, and consistent approach.
- Managing your own work performance to meet set objectives while actively engaging in ongoing coaching, QA calibration, and development sessions.
About You
- Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience
- A proven ability to remain calm, focused, and methodical under pressure.
- Good basic computer skills with the ability to listen, type accurate notes, and cross-reference information quickly.
- Strong spelling and a strong fundamental knowledge of Australian states, territories, and cities.
- Ability to work a minimum of 3 x 8 hour shifts per week, Monday - Sunday, it’s okay if you are only available for a certain amount of days per week.
Mandatory Compliance Requirements
Due to the critical national infrastructure nature of this role, all successful candidates must fulfill the following prior to employment:
- Hold Australian Citizenship, Permanent Residency, or valid full-time working rights.
- Successfully pass a National Criminal History Check.
- Successfully pass a pre-employment hearing test.
Ready to Make a Difference?
If you are looking for a platform to evolve, develop your career, and be part of something bigger, we want to hear from you! APPLY NOW or email Nia.Williams@randstad.com.au with your resume.
We work flexibly and have zero tolerance for harassment of any kind. When you apply, please feel free to share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
qualification
- NA
