Job Title: Business Support Officer (Band 5a)
Job Category: Secretarial and Administration
Location: Cheltenham, VIC 3192
Job Type: Temporary (Full-Time)
Engagement Details
Start Date: Monday, 28 September 2026
End Date: Tuesday, 1 December 2026
Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM (38.00 hours per week)
Pay Rate: $43.08 per hour
Position Objective
The Business Support Officer provides high-level administrative support to the Reactive Maintenance Coordinator and Team Leader Facilities Maintenance within the Community Buildings Department.
1. Administrative & System
Assist in monitoring and preparing corporate and departmental tracking reports regarding budgets, key performance indicators (KPIs), and Council Plan actions.
Oversee and manage the allocation of minor reactive building maintenance requests to internal staff and contractors.
Maintain intranet and internet operational information, liaising with the media team as needed.
Provide administrative cover for facilities maintenance team members and programmed maintenance teams during leave periods.
Prepare agendas, minutes, and administrative support for team, contract, and internal management meetings.
2. Customer Service & Stakeholder Engagement
Deliver customer-focused service to department staff, contractors, and members of the community.
Communicate clearly with customers and stakeholders to keep them informed throughout the maintenance job request process.
Handle inquiries via phone, email, and in-person, ensuring corporate customer service standards are consistently met.
3. Operational & Financial Support
Track and monitor team action items, risks, and expenditure in alignment with departments procurement and contract management guidelines.
Apply analytical skills to identify areas for continuous process improvement and workflow optimization.
Key Selection Criteria
Qualifications & Experience: Post-Year 12 qualifications in Business Administration, Office Management, or significant demonstrable on-the-job experience in a similar local government or corporate setting.
Technical Proficiency: Advanced competency in Microsoft Office (specifically Excel and Access) and enterprise database/asset management software.
Budgetary & Financial Literacy: Basic knowledge of financial budgeting, expense tracking, and reporting principles.
Interpersonal & Communication Skills: High-level written and verbal communication skills, with the ability to influence, gain cooperation from stakeholders, and write clear operational reports.
Problem Solving & Adaptability: Strong time management skills to handle competing priorities in a fast-paced environment with high attention to detail
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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