aso3 business support officer

Key Responsibilities

• Records Management: Efficiently manage high volumes of incoming and outgoing hard copy and electronic correspondence using an Electronic Document & Records Management System, receipting, workflow allocation, tracking, reporting, and archiving in accordance with public sector compliance standards.

• Workflow & Briefing Support: Ensure all correspondence is thoroughly packaged and distributed appropriately.

• Customer Service: Provide an exemplary reception service for visitors and telephone enquiries, strictly adhering to protocols, delivering a responsive and respectful customer experience.

• Stakeholder Liaison: Build and maintain collaborative, trusted relationships with internal and external stakeholders.

• Continuous Improvement: Identify opportunities to streamline administrative workflows, update operating procedures, and assist with special projects assigned by leadership.

• Confidentiality & Compliance: Handle sensitive information with utmost discretion, ensuring adherence to public sector ethics and safety standards.

Key Capabilities

• Executive / Government Acumen: A solid understanding of the machinery government, including the roles and relationships between public sector agencies.

• Records Management Expertise: Demonstrated experience with record keeping platforms, workflow coordination, and knowledge of official record keeping , disposal, and archiving standards.

• Prioritisation & Agility: Proven ability to manage high volume workloads, meet strict deadlines, adapt to changing priorities, and show initiative in fast paced settings.

• Exceptional Communication: Clear, articulate verbal communication and refined written skills, with the ability to navigate complex or sensitive customer enquiries calmly and diplomatically.

• Discretion & Professionalism: Uncompromising integrity when managing confidential information and working with decision makers.

• Collaborative Mindset: A positive, team first approach focused on mutual support, information sharing, and high standards of service delivery.

Click apply or contact Bree Jones at bree.jones@randstad.com.au for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.