aps5 internal review officers

• Disability Sector
• Internal Review, Case Management
• Fed Gov, 12 month contract ($55.24/hr)

Are you an experienced case manager, review officer, or decision-maker looking to make a meaningful difference to Australians living with disability?

I am currently partnering with a prominent federal government agency in the disability sector with some exciting opportunities for APS5 Internal Review Officers. These are essential roles within the agency responsible for undertaking internal reviews to support lawful, evidence-based, and participant-centred decisions.

About the Opportunity

As an Internal Review Officer, you will manage an individual caseload of internal review requests relating to participant funding and Scheme access. Working closely with participants, representatives, and internal stakeholders, you will gather and assess evidence, apply statutory frameworks and operational guidelines, and prepare transparent, defensible review recommendations.

Key Responsibilities:

• Gathering, assessing, and analysing information in accordance with relevant legislation, operational rules, and Agency policies to support informed, consistent recommendations.
• Managing an active caseload of internal review matters, prioritising tasks effectively to meet legislative and operational timeframes.
• Communicating review findings, outcomes, rights, and appeals processes clearly and professionally to participants, nominees, and stakeholders.
• Applying trauma-informed, person-centred, and culturally responsive communication when handling sensitive or complex matters.
• Accurately recording decisions, evidence, and outcomes in digital case management/CRM systems to ensure compliance and audit-readiness.

Ideally you will possess:

• Caseload Management: Demonstrated experience managing caseloads, competing priorities, and legislative or operational timeframes within a service delivery, regulatory, or review environment.
• Complex Matters & Judgement: Proven ability to manage complex, sensitive matters requiring sound judgement, evidence interpretation, and high-level stakeholder engagement.
• Sector Knowledge: Experience working within government, administrative review, disability, human services, or related environments (prior NDIS scheme knowledge is highly regarded).
• Participant Focus: A strong commitment to participant-centred service delivery, respectful engagement, accessibility, and inclusion.
• Technical Skills: Familiarity with digital case management/CRM tools
• Desirable Skills: Familiarity with law proceedings OR qualifications in Law, Public Administration, Social Work, Psychology, Disability Studies, Allied Health, or Human Services, AND/OR experience with claims management, insurance underwriting or actuary environments

How to Apply:

Please select “Apply Now” above.

PLEASE NOTE: You Must be an Australian Citizen to be eligible for this position

For a confidential discussion and to find out more about this opportunity, please call Sonia Charman from Randstad on 8468 8007.

More Opportunities with our Public Sector Clients

Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn’t for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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