We are seeking dedicated and analytical professionals to join a major federal government agency across two key review functions: APS5 Internal Review Officers and APS6 Case Management Officers (External Review). Operating within a fast-paced legislative and administrative review environment, these roles are critical to ensuring fair, lawful and participant focused outcomes.
- APS5 Internal Review Officer: You will manage a caseload of internal review requests regarding access and funding decisions, analysing evidence against legislation and operational guidelines to prepare clear, defensible recommendations.
- APS6 Case Management Officer (External Review): Working with a higher degree of autonomy, you will manage complex disputes before the Administrative Review Tribunal (ART), applying alternative dispute resolution methods, preparing executive briefs and developing early resolution options in line with model litigant principles.
Duties and Responsibilities
- Case & Workload Management: Manage end-to-end caseloads of complex and sensitive review matters, prioritising competing demands to meet strict legislative and tribunal timeframes.
- Legislative Analysis & Evidence Assessment: Gather, assess and weigh complex evidence against relevant legislation, rules and operational policies to develop sound findings and resolution options.
- Dispute Resolution & Advocacy (APS6): Represent the agency at ART Case Conferences, Conciliations and Hearings, negotiating practical early resolution outcomes and preparing participant support plans.
- Stakeholder Engagement: Communicate decisions, review rights and appeal processes clearly and empathetically to applicants, representatives and internal stakeholders using trauma informed, person centred and culturally responsive practices.
- High-Level Documentation & Risk Management: Maintain accurate records in digital case management systems, draft executive briefings and identify and escalate priority risks affecting applicants or program sustainability.
- Continuous Improvement: Contribute to quality assurance, compliance and business process enhancements to improve service delivery and consistency.
Skills Required
- Analytical Judgement & Decision Making: Strong critical thinking skills to interpret legislation, assess complex evidence and make objective, defensible decisions under pressure.
- Communication & Negotiation: Exceptional written and verbal communication skills, including the ability to draft clear recommendations/executive briefs and manage sensitive conversations.
- Stakeholder & Relationship Management: Proven ability to build productive relationships, manage expectations and collaborate effectively with internal teams and external parties.
- Accessibility & Inclusion: Demonstrated commitment to person centred, trauma informed and inclusive service delivery that removes barriers for diverse clients.
- Time Management & Accountability: High level of organisation and resilience to meet tight statutory and tribunal deadlines while maintaining high quality and compliance standards.
Knowledge and Experience Required Candidates should demonstrate experience across some or all of the following areas:
- Regulatory & Administrative Review: Experience interpreting and applying legislation, policy and operational frameworks within government, legal, regulatory, or administrative review environments.
- Case & Claims Management: Proven background managing complex caseloads, insurance claims, underwriting, or dispute resolution processes.
- Sector & Clinical Background: Experience or qualifications in disability, human services, social work, psychology, law, or Allied Health professions are highly regarded.
- Systems & Privacy: Proficiency in digital case management/CRM systems and a strong understanding of privacy legislation and ethical handling of sensitive information.
Qualifications & Eligibility
- Education: Relevant qualifications in law, public administration, Allied Health, social work, psychology, human services, or equivalent professional experience.
- Citizenship: You must be an Australian Citizen to be eligible for employment with the agency.
- Vetting: Satisfactory completion of an Employment Suitability Check / National Police Check prior to commencement.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.