aps4 senior administration officer

About the Opportunity

Randstad is seeking experienced administration staff to join our client working in a fast-paced, process-driven environment under limited direction. You will utilise your personal judgement, analytical skills, and problem-solving abilities to perform key administrative functions and support your team.

Key Responsibilities

In this role, your core functions will include:

• Application Processing: Performing initial assessments of applications and managing the end-to-end assessment of non-technical applications.

• Data & Record Management: Accurately entering application details, recording regulatory decisions in internal databases, and maintaining agency records.

• Stakeholder Liaison: Building and sustaining positive professional relationships with team members, as well as internal and external stakeholders, to ensure efficient processing.

• Customer Service: Delivering sound advice and customer service via telephone and written correspondence in line with agency service charters.

• Compliance & Documentation: Ensuring strict adherence to legal requirements when preparing and distributing official notices, decision documents, and confidential commercial information.

• Time Management: Managing incoming enquiries and additional applicant information while meeting tight statutory and internal timeframes.

Selection Criteria

To be a strong contender for this position, you must demonstrate:

• Organisational Skills: Well-developed planning skills with the ability to manage conflicting priorities and deliver high-quality outcomes during peak periods.

• Administrative Experience: Demonstrated experience in administrative work requiring high attention to detail and precise record-keeping.

• Teamwork & Adaptability: A flexible, collaborative approach to teamwork, with a proven ability to proactively establish effective working relationships.

• Technical Proficiency: Confidence using computer-based software and the agility to pick up new internal systems quickly.

• Communication & Customer Service: Minimum of two years experience in a customer service environment with strong oral and written communication skills to handle diverse verbal and written enquiries.

• Desirable: An interest or relevant qualification in a scientific field is considered a plus, but is not mandatory.

Why Work with Randstad?

We value our contractors. So, in addition to the benefits from your new employer, we can also offer you:

• A dedicated consultant as a consistent point of contact.

• Discounts at major retailers like David Jones, Myer, JB Hi-Fi, Rebel Sport, Woolworths, Hoyts cinemas, and many more.

• A free Employee Assistance Program (EAP) providing professional support services for you and your family.

• Access to your payslips at the click of a button via our MyRandstad App.

• A weekly pay cycle which gives you access to your wages sooner rather than later.

Diversity and Inclusion

Our client celebrates and is deeply committed to workplace diversity strategies that maximise the inclusion of all people. We warmly welcome and encourage applications from Aboriginal and Torres Strait Islander people, mature age people, people with cultural and linguistic diversity, and people with disability.

How to Apply

If you are a proactive administrative professional looking for your next challenge in the public sector, please submit your updated resume via the "Apply" button.

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