Location: Melbourne, VIC
Category: Sales > Account Management
Work Type: Full Time
About the Opportunity
Are you a commercially driven, relationship-focused sales professional ready to accelerate your career within an elite IT systems integration ecosystem? We are an agile, growing technology provider and a proud Cisco partner specializing in advanced Collaboration, Contact Centre, Networking, and Security solutions.
We are seeking a Sales Account Manager to drive revenue growth across an existing client portfolio while identifying and converting new opportunities.
This hybrid, client-facing role is perfect for someone who is comfortable operating across both account management and new business within an established customer base. You will own the end-to-end sales cycle, act as the primary point of contact for your accounts, and work closely with our expert pre-sales technical and delivery teams to position and deliver gold-standard solutions.
Key Responsibilities
Account Management & Retention: Build and grow deep relationships across assigned accounts, engaging stakeholders at all levels to drive alignment, demand, and revenue growth.
Sales Execution: Own the end-to-end sales cycle from discovery and qualification through to deal closure, preparing high-quality proposals and commercial pricing responses.
Cross-Selling & Upselling: Identify new opportunities to introduce advanced Cisco technologies and our managed services portfolio across your client base.
Technical Collaboration: Partner closely with pre-sales technical specialists and delivery teams to shape, position, and smoothly transition solutions from sale to implementation.
Pipeline Discipline: Manage your pipeline, deal progression, and forecasting with high discipline and accuracy using our CRM platform (ConnectWise).
Ecosystem Engagement: Actively liaise with vendors, distributors, and partners to support deal progression and solution design.
Skills & Experience Required
Essential:
Proven Track Record: 3–5 years of experience in sales, account management, or business development within a B2B technology environment.
Domain Knowledge: Experience working with customers across collaboration, contact center, networking, or security solutions.
Commercial Mindset: Demonstrated ownership over sales targets, KPIs, forecasting, and revenue outcomes.
CRM Proficiency: Experience utilizing CRM platforms (ConnectWise or similar) for pipeline hygiene.
Communication: Strong communication skills with the ability to bridge the gap between technical and business stakeholders.
Mobility: Flexibility to travel approximately 15–20% for customer engagement and industry events.
Desirable:
Exposure to Cisco technologies including Webex, Meraki, or Cisco Security.
Experience working within an IT partner, reseller, or distributor environment.
An understanding of unified communications or contact center architectures.
A relevant degree in Business, IT, or a related field.
A Typical Day in This Role
Morning: Review your pipeline, prioritize key accounts, and align with internal teams on next steps.
Mid-morning: Engage directly with customers through calls or face-to-face meetings to uncover business priorities and progress opportunities.
Afternoon: Collaborate with technical teams on solution design and proposal generation, ensuring CRM activity and forecasts are completely accurate.
Ongoing: Maintain deal momentum through proactive follow-ups, internal coordination, and high-standard customer care.
What We Offer
Continuous Growth: Ongoing training and development across Cisco technologies and advanced sales capabilities.
Strong Delivery Support: Access to elite pre-sales technical specialists and delivery teams to ensure your client solutions succeed.
Clear Pathways: Clear performance expectations with structured support, coaching, and the opportunity to grow within a scaling business.
Competitive Rewards: An attractive remuneration package paired with performance-based incentives.
Great Culture: A collaborative, team-focused environment with a strong customer-first mindset.
We are committed to diversity, inclusion, and equal opportunity. We welcome applications from candidates of all backgrounds.
If you have a results-driven mindset and want to help us lead the charge in technology integration, apply today or email oscar.knight@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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