- $754.20 per day plus super
- 12 month initial contract
The Position
The EL2 Director Hypercare is responsible, under broad supervision, for handling tasks of considerable complexity or sensitivity, ensuring high-quality results across various functions of the Agency.
This role holds significant importance as a leader within the Agency, with delegated authority and accountability to address issues and risks spanning diverse activities of substantial depth and detail. It entails providing leadership, overseeing planning, managing resources, evaluating performance, and making decisions for both team members and contracted personnel operating within the designated area of responsibility.
Your key responsibilities include:
- Leading teams managing operational or technical PACE issues.
- Chairing Senior Leadership collaboration meetings as required.
- Prioritising and presenting options to Senior Executive Leadership.
- Managing defect and bug fix cycles, collaborating with stakeholders to agree outcomes for prioritisation.
- Supporting and leading multiple business areas in the hypercare process.
- Leading analysis of listening and ticket data to identify themes and issues for prioritisation.
- Developing frequent reports or deliver presentation on hypercare activities.
- Establishing teams and processes, building team culture and support training in use of platforms and hypercare processes.
- Forward planning and development of improved strategies or processes to enhance existing hypercare processes.
- Analysis of agency data
- Building team capability with accessing, exchanging and managing data from internal sources and enhancing the reporting process.
Successful candidate attributes:
- Deep understanding of Project Management and ability to use differing project tools
- Evidenced ability to lead projects and Multi-disciplinary teams
- Ability to influence stakeholders, drive decision making, and manage conflicting or challenging situations
- Experience in the use of Jira and Confluence
- Strong leadership, strategic organisation, influence and negotiation skills
Desirable skills:
- Detailed understanding of SAP and Salesforce CRM platforms
- Although not mandatory, formal training and/or experience in project management will be highly regarded.
MUST be an Australian Citizen to apply.
If you have any further questions or have issues applying, please contact me on natalie.brown@randstad.com.au
Benefits of choosing Randstad
We value our contractors. So in addition to benefits from your new employer, we also offer you,
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
- A free Employee Assistance Program offers you and your family support
- Access to your payslips at the click of a button via our MyRandstad App
- We offer three pay runs a week Plus more
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
