At the Committee for Economic Development of Australia (CEDA)s Human Services Health and Technology webinar, professor Mary Foley, managing director of Telstra Health presented on the consumer adoption of these innovative care models, which, for some, is now becoming the preferred method for receiving care. She also talked about how the health and social care industry can leverage its benefits in the future.

“The key challenge is how we capture the benefits of digital adoption and sustain the ongoing development of these models as we move from a crisis management model to the new ‘business as usual going forward,” She said at the event.

In fact, Randstad’s report also highlights how healthcare professionals learned to be resilient as they rapidly adjusted their practice to include technology. Jade believes that the new normal will see a new partnership forged with education to deliver better training for providers on how to operate between technology platforms and each other.

However, she also recognises that an enormous part of the workforce is well into their careers, and says change management will also be a key aspect of that education component.

Jade also reminds us that health and social care workers are heroes, not superheroes. The extreme expectation for workers in this professional group to simultaneously complete studies in a clinical setting, perform with empathy and appropriate bedside manner and possess refined soft skills, while also navigating the challenges of the COVID-19 environment can be overwhelming.

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