This position is to provide system administration for a Legal Practice Management System.
The Role:
...
Operations Support
- Manage and support the operation for the legal practice management systems.
- Test and maintain operating and system software with adherence to procedures.
- Ensure business continuity by providing first point of contact onsite technical assistance and support.
- Responsible for the analysis and resolution of software problems encountered.
- Liaise and negotiate with internal and external stakeholders to ensure systems meet business requirements and information needs.
- Coordinate and liaise with ICT Service Desk, vendor and users to restore, test applications and assist with UAT.
- Liaise with vendor and software owners to evaluate patches, hot fixes and upgrades released by vendors in conjunction with application owners.
User Training
- Provide formal and informal training and support for both new users and ongoing end users.
- Develop application user guidelines, training manuals and /or work instructions to support and conduct future training sessions.
- Develop and deliver training to a broad range of legal professionals both in a face-to-face and digital training environment.
Reporting
- Produce service level reports and circulate to all relevant parties as a basis for measures to improve service quality.
- Provides reports on data collections, activity reports, research and arranges other reports from data extracted from applications through vendor.
Required Skills & Experience:
- Demonstrated knowledge and experience in systems monitoring and administration, and database management, and sound application of relevant information systems technology.
- Demonstrated conceptual, analytical and problem-solving skills and application of these to provision of reports and advice as well as management of relevant projects.
- Demonstrated effective interpersonal and communication skills including capacity to maintain internal and external customer relationships and provide advice and training to system users.
- Experience in the development and maintenance of technical procedures, manuals and documentation
If this position is of interest, please apply or contact Brody on brody.kennedy@randstaddigital.com.au
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.