- Assessing and monitoring complaints and other regulatory intelligence
- Managing a caseload of complaints including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
- Analysis skills, identifying and providing advice on trends and issues through the review of complaints
- Completing assessments of complaints within agreed time frames.
- Stakeholder engagement; liaising with providers to provide education and training
- Preparing complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions.