top four bank | inbound fraud officer in Melbourne CBD

hannah ebers, randstad
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job details

melbourne cbd, victoria
call centre & customer service
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hannah ebers, randstad
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job description

Company Overview

Due to business growth multiple opportunities exist to join a top four bank across the anti-fraud services division on a 6 month contract with the view to be ongoing / made permanent. These roles are part time with varying hours between 7am - 10pm with a minimum of 20 hours per week and will see you handling inbound calls from customers in relation fraudulent activity on their accounts.

Key Responsibilities

  • Manage inbound calls from existing customers in relation fraudulent activity on their accounts
  • Identify customers and analyse risks
  • Conduct follow requirements as required
  • Assist and provide relevant information for investigation processes when required
  • Work within company SLA’s
  • Support and build strong working relationships with internal stakeholders

Key Requirements

  • Previous experience working in a phone based role
  • Experience in fraud will be will be highly regarded
  • Excellent written and verbal communication skills
  • Available to work part time (approx. 20-25 hours) Monday – Friday between 7am – 10pm with no restrictions

To Apply
If this sounds like the opportunity you have been waiting for and you meet the selection criteria listed, follow the links below to apply or for further information or for a confidential discussion, please contact Hannah Ebers. Please note due to the high volume of applications only successful candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


inbound client service, call centre, fraud



educational requirements

Secondary School/High School