top four bank | inbound banking officer in Melbourne

posted
contact
hannah ebers, randstad
job type
temporary
salary
AU$ 27.00 - AU$ 28.00 per hour

job details

posted
location
melbourne, victoria
specialism
call centre & customer service
job type
temporary
working hours
Full-Time
salary
AU$ 27.00 - AU$ 28.00 per hour
reference number
90M0436698_1611909368
contact
hannah ebers, randstad
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job description

Company Overview

An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.

Key Responsibilities

  • Acting as the first point of contact for customers for customers
  • Handle customer enquiries, resolving issues and managing any escalations
  • Update and maintain detailed customer records to ensure a high level of service with every interaction
  • Provide updates on customer accounts
  • Handle any follow up calls as required
  • Contribute to business improvement

Key Requirements

  • Previous experience experience working in customer service environment
  • Previous experience working in a call centre will be highly regarded
  • Excellent verbal and written communication skills with a proven track record in building rapport with customers
  • An interest in developing a long term career working in the banking sector
  • Ability to work in fast paced environment
  • Tech savvy and the ability to work across multiple systems
  • Available to work on a rotating roster Monday - Friday between 8am - 9pm and Saturdays 9am - 2pm
  • Available to start work 26th February

Application Process

If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

inbound customer service, retail, hospitality, client services

qualification

n/a

educational requirements

Bachelor Degree