telesales in Australia

posted
contact
sarah jane zevenbergen, randstad
job type
permanent
apply now

job details

posted
location
australia
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0373655_1552039766
contact
sarah jane zevenbergen, randstad
apply now
Apply with

job description

Randstad are working closely with a reputable client that supports the mining industry, this growing organisation is seeking two telesales consultants who will be fully supported and trained. You will be responsible for day to day company sales and converting a quote opportunity to sales.

Working within a team environment and reporting to the sales director; you will be responsible for providing high quality customer service and sales via the phone, both inbound and outbound. Your phone manner will be professional, friendly and focused on upselling products and solutions as well as resolving customer queries in a timely fashion in alignment with excellent customer service and QA policies and procedures.

This position would suit a customer service focused individual with experience or high interest in technical assistance, customer service and / or sales with an ability to upsell products based on the identification of customer needs.

About you:

  • Excellent customer service experience
  • Be a team player, driven and goal orientated
  • Confidence on telephone
  • Excellent verbal and written communication
  • Intermediate + Microsoft Office skills
  • Be technically minded
  • The drive for continuous improvement and career progression

As the successful Telesales Consultant, you will:

  • Support customers via phone and email
  • Qualify, submit and follow up quotes in a timely manner
  • Resolve enquiries or issues promptly and professionally
  • Assist team and clients with general administrative tasks
  • Build rapport and relationships with key clients
  • Drive your own knowledge of business product

Please consider the above requirements and criteria before applying.

In order to be considered, you will need to upload your resume and a cover letter in MS Word format addressed to Sarah-Jane Zevenbergen; please include a brief explanation on your technical, customer service and / or sales experiences/interests. Our client is willing to train the right person provided you have the want and drive to succeed! This is an excellent opportunity for someone that wants to take the next step in their career and would like career progression.

Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service, good communication, good computer skills

qualification

Year 12 minimum

educational requirements

Secondary School/High School