technical support advisor in Mulgrave

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job details

posted
location
mulgrave, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
au$ 45,000 - au$ 55,000 per year
experience
1 year
reference number
90M0363058_1538720497
contact
phillippa whiteman, randstad
phone
03 8319 1183
apply now

job description

About the role:

In this role you will work as part of a team providing technical support by remote monitoring of the companies refrigeration and lighting systems.

You will prioritise incoming calls and manage workflow by working alongside the field based members ensuring a quick turnaround time to diagnose faults and organise repairs.

Responsibilities include;

  • Monitor and manage call flows
  • Prioritise work flow and allocation of jobs
  • Data entry
  • Stakeholder engagement

About you

You will be a highly professional and positive thinker who can act with a high degree of integrity and attention to detail. You will be able to demonstrate a flair for building rapport with a wide range of stakeholders to manage effective working relationships and remain calm and organised at all times.

Key skills include:

  • Excellent Planning and Organisation
  • Strong Customer Focus
  • Ability to work well within a team environment
  • Strong communication skills
  • Ability to adapt and work within a variety of environments
  • high degree of professionalism

Apply Now

We have opportunities for both part time and full time roles. Please get in touch with Billy Ward on 03 8319 1239 for more information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

facilities/ call centre/ helpdesk

qualification

none required

educational requirements

Primary School/Junior High