technical project manager (call centre / ivr upgrade) in Melbourne CBD

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job details

posted
location
melbourne cbd, victoria
specialism
IT & ICT
job type
contract
working hours
Full-Time
reference number
90M0363747_1539154761
contact
santosh chacko, randstad
phone
03 8319 1271
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job description

Our client is a highly recognised player in the Fin Services space undergoing a Call Centre Transformation Program

As part of this, they are currently also actively on the hunt for a well seasoned Technical Project Manager well experienced in Call Centre system transition Projects.


Key Skills and experience Required for the role include:

  • Min 8yrs Project Management experience
  • Strong Experience in Call Centre Migration or Transformation programs
  • Strong experience and/or Knowledge in:
    • Telco
    • Genesys
    • Integration of CRM systems
    • Omni channel integrations
  • Bhusiness Operational Side
    • Inbound/outbound
    • IVR
    • Dialler, WFM
  • Forecasting, Scheduling, Reporting
  • Relevant Certifications in Prince 2 or PMBOK

This is an exciting opportunity to join a team of highly talented Peers who are passionate about their work, the company brand, and who are also highly engaged with the business to produce the best output possible.

You will need to be someone who will need to know not only systems related to the above, but also someone who’s got a sound appreciation of Business processes that align to Call Centre upgrades.

You will be passionate about Innovation, Have a strong methodical approach to delivery with a knack with problem solutions and interested in collaborating with a cross functional group of and bringing about the best possible outcomes for the Business.

Previous experience working in High Pressure Delivery oriented environments is a must.

If you think you have the right skills and experience, then please submit a cover-letter justifying your suitability for the role with regards to the above-mentioned points (e.g. 7yrs Agile Scrum, 2yrs BPMN) together with your resume and click on the ‘apply now’ tab.

Ref: 90M0363747

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Senior Project Manager, Infrastructure, Call Centre Upgrade, Genesys, IVR

qualification

Bachelor of Science, Engineering

educational requirements

Bachelor Degree