technical contact centre analyst in Melbourne CBD

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job details

melbourne cbd, victoria
job category
job type
reference number
samantha goodsir, randstad
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job description

One of Australia’s leading banks is currently looking for a Technical Services Analyst working in their Sales and Service Technology team across their contact centre technology portfolio.

This position will be split across three key aspects:

1) Operational Readiness

2) Stakeholder/Vendor engagement

3) Strategy Planning

Key responsibilities for this role include:

  • Working with stakeholders across the bank including architects, business stakeholders, legal consultants and more
  • Focused on the Contact Centre Technology portfolio across innovative technologies
  • Assist with developing and driving the strategy and roadmaps within the area
  • Sharing the latest industry insights to lead and motivate other teams
  • Engaging and managing internal and external business partners/stakeholders
  • Risk and capacity planning

The successful candidate will have:

  • Previous experience working across technology positions
  • Interest in Contact Centre Technologies eg Genesy, ChatBots and Voice BioMetrics
  • Successful service delivery experience
  • Strong ability to manager relationships and stakeholders
  • Experience working in an agile environment is a benefit

How to Apply

If you feel that you meet the above criteria then please click the APPLY button below. Alternatively if you want further information or have questions about the role please don’t hesitate to reach out via email to or give me a call on 03 8319 1236.


Contact Centre Technology