technical analyst - sydney cbd in Sydney CBD

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job details

posted
location
sydney cbd, new south wales
specialism
IT & ICT
job type
permanent
reference number
90M0349016_1527659816
contact
benjamin cary, randstad
phone
0282 353 353
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job description

A leading financial advisers organisation based in the Sydney CBD are searching for a Technical Analyst to join in a 6 month fixed term – potential perm after contract.

In this role you will be assisting in maintaining the Company’s Technology Systems (Service Desk, Applications, Asset Management, Hardware Support, Cloud Support) by providing superior levels of support to and maintenance of the Technology Environment.

On a daily basis you will be involved in:

Service Desk

  • Ensure the Technology service desk Service Level Agreements are met and provide insights and reporting of Service Levels.
  • Provide professional Technology service desk capabilities to the company including undertaking tasks and where needed assigning tasks to other technology staff as required, in a prompt and efficient manner.
  • Active Directory and Exchange
  • Receive and promptly attend to queries for all Technology related issues including endpoint, server and network issues. Ensure queries are followed through to completion, liaising with others as necessary

Asset Management

  • Ensure all software and hardware assets are inventoried and records are up to date

Application Support

  • Take ownership on all aspects of the company Line of Business applications including but not limited to CRM, Financial Packages, Office, Windows, SQL Servers and Marketing Packages.
  • Provide support for or take ownership of core business and network systems including but limited to Skype for Business, Active Directory, SQL, SharePoint, Windows Server.

Hardware Support

  • Evaluate network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls

Cloud Support

  • Support the company’s private and public cloud environments, software and subscriptions and escalate issues to vendor and 3rd party contacts where necessary

To succeed in this role you will have:

  • Support experience across level 1 - 3
  • Experience with all levels of technology environment support
  • Diploma or equivalent in IT network engineering or similar.
  • CRM, Financial Packages, Office, Windows, SQL Servers and Marketing Packages
  • Skype for Business, Active Directory, SQL, SharePoint, Windows Server
  • Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical stakeholders

An excellent salary is on offer for the successful candidate.

Please call Ben Cary at Randstad Technologies on 02 8235 3353 for confidential discussion or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Technical Analyst - Sydney CBD

qualification

CRM, Financial Packages, Office, Windows, SQL Servers and Marketing Packages
Skype for Business, Active Directory, SQL, SharePoint, Windows Server

educational requirements

Bachelor Degree