team leader in Sydney

posted
contact
mariana yousif, randstad
job type
permanent
salary
AU$ 75,000 - AU$ 76,000 per year
apply now

job details

posted
location
sydney, new south wales
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 75,000 - AU$ 76,000 per year
reference number
90M0342150_1554697454
contact
mariana yousif, randstad
apply now
Apply with

job description

Your new company

We are growing at a rapid pace and we are looking for individuals who want to be part of that exciting growth – and all of the bumps along the way! You must have the ability to provide real time coaching and support, stepping in to help with sales calls where required.

Your new role

  • Create development plans tailored to individual team members
  • Liaise with other team leaders to review customer satisfaction results and improve based on feedback
  • Conduct performance reviews through structured one on one sessions, side by side call listening and coaching sessions
  • Tackle client escalation and initiate improvements across Contact Centre and Client Operations
  • Report on key team metrics on daily and weekly basis
  • Build key stakeholder relationships to improve service experience of clients, advisors and employers

Your skillset and experience

  • Must have 1-2 years team leader experience within any industry
  • Previous sales experience and knowledge is a must have
  • Noted customer focus and ability to solve complex problems
  • Proficient communication skills, high attention to detail and proactive work ethic


Your benefits

Mentor a professional, collaborative and high functioning team to effectively service customers needs and interests. Gain industry leading experience within this reputable company that will launch your career to the next level. Enjoy convenience of office being just minutes from the Central CBD.

Your next step
To launch your career, click ‘apply now’ or email Mariana Yousif on mariana.yousif@randstad.com.au for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Call Centre, customer service, telesales, CBD, outbound, team leader, contact centre, call centre team leader, contact centre team leader, supervisor, sales, cold calling, lead generation, KPI's, Fairfax, media, media sales, advertising, publishing

qualification

None

educational requirements

Secondary School/High School