support engineer - level 2 in Southwestern Sydney

posted
contact
paula zacharakis, randstad
job type
permanent
apply now

job details

posted
location
southwestern sydney, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
experience
2 years
reference number
90M0376606_1550537591
contact
paula zacharakis, randstad
apply now
Apply with

job description

As a Support Engineer - Level 2 your role will see you provide hardware, software and network support.

On a daily basis you will be required to:

  • Provide Level 2 support via phone, email and face to face in a timely, efficient and professional manner.
  • Support Problems with usernames, passwords and menu navigation.
  • Resolve physical layer issues.
  • Provide verification of hardware and software setup.
  • Resolve Installation, reinstallation & uninstallation issues.
  • Work on assigned Service Tickets in line with associated SLA’s.

To succeed in this role you will have:

  • Proven experience supporting a Windows environment, Active Directory and Exchange.
  • Strong experience with Office 365 and other Microsoft standard offerings.
  • Experience supporting operating Systems (both client & server).
  • Knowledge of virtualization.
  • Networking/infrastructure skills (TCP/IP, DNS, DHCP)
  • Experience with Hyper-V or VMWare.
  • Cloud experience with AWS or Azure.
  • Experience with ConnectWise Manage and Kaseya is an advantage.
  • Excellent verbal and written communication skills.

Close to public transport. Parking is also available.

Attractive salary is on offer for the successful candidate.

Please call Paula Zacharakis @ Randstad Technologies on 02 8235 3367 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Support Engineer - Level 2

qualification

Experience support: Windows environment, Cloud (AWS or Azure), Office 365, networking (TCP/IP, DNS, DHCP), Hyper-V and VMware.

responsibilities

Provide Level 2 support via phone, email and face to face.

educational requirements

Associate Degree/Diploma