superannuation helpline in Melbourne CBD

posted
contact
julia ciinean, randstad
job type
permanent
apply now

job details

posted
location
melbourne cbd, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0371565_1548198833
contact
julia ciinean, randstad
apply now
Apply with

job description

35 hour working week

No weekend work! Monday – Friday hours between 7am – 8pm

Amazing training and development program; support to obtain RG146

Fruit baskets twice a week, coffee, biscuits and great break out areas

Brand new corporate offices 3 minutes from Southern Cross station in the new Collins Square

Professional environment where your career path really matters and is supported in our global organisation

Great team environment with genuinely energetic and supportive colleagues

Key Responsibilities:

As a Superannuation Consultant in the Contact Centre some of the key responsibilities include:

Providing exceptional customer service to delight each member

Resolve inbound inquiries and provide general advice to members on superannuation products

Build strong relationships of trust with members and internal colleagues

Handling inbound calls, and updating relevant CRM systems

Achieving Key Performance Indicators, with a focus on call quality

Competencies requirements

This role will suit a customer service focused, energetic team player who enjoys a changing environment. You must also have a desire to continue developing your expertise and technical knowledge.

The ideal candidate will:

Demonstrating a high level of customer service is a must

Previous experience working in a high volume contract centre is beneficial

A positive and professional attitude to work

Superannuation or financial services exposure is highly advantageous

Must be available to interview ASAP

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Superannunation Hotline Inbound Customer Service

qualification

Inbound Customer service
Banking and financial services

educational requirements

Primary School/Junior High