superannuation helpline in Melbourne CBD

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job details

posted
location
melbourne cbd, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0316231_1535419757
contact
julia ciinean, randstad
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job description

This is a great opportunity to be apart of 60,000 employees globally - working as an esxperienced Contact Centre Consultant within tihs superannunation helpline team.

As the front line for member services this superannunation helpine services team your respoisibilites include but are not limited to;

·Providing exceptional customer service to delight each member
·Resolve inbound inquiries and provide general advice to members on superannuation products
·Build strong relationships of trust with members and internal colleagues
·Handling a high volume of inbound calls, and updating relevant CRM systems
·Achieving Key Performance Indicators, with a focus on call quality

Benefits of working at our client;

·35 hour working week
·No weekend work! Monday – Friday hours between 7am – 8pm
·Amazing training and development program; support to obtain Certificate III in Financial Services, Certificate III Customer Contact and RG146
·Fruit baskets twice a week, coffee, biscuits and great break out areas
·Brand new corporate offices 3 minutes from Southern Cross station in the new Collins Square
·Professional environment where your career path really matters and is supported in our global organisation
·Great team environment with genuinely energetic and supportive colleagues

To express your interest, please click on the appropriate link with your update CV

Only successful candidates will be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Superannuation

qualification

Customer Service
Superannuation
RG146

educational requirements

Secondary School/High School