student services advisor in Melbourne CBD

posted
contact
laura patten, randstad
job type
permanent
apply now

job details

posted
location
melbourne cbd, victoria
specialism
education & training
job type
permanent
working hours
Full-Time
reference number
90M0374661_1548982091
contact
laura patten, randstad
apply now
Apply with

job description

This role is one of the most crucial in the business and is a true gateway to a successful career. Individuals are carefully selected from various backgrounds, life experience, and skills but are all bound by a sense of dedication to providing quality support to our students. We take our time in consistently recruiting inspired, friendly and passionate people for you to work alongside.

  • A minimum bachelor level degree
  • Passion for a career in Education
  • Previous experience within a customer service focused role (Education preferred)
  • Excellent interpersonal and communication skills
  • Ability to work within a structured role, but also show initiative
  • A solution focused approach with a pro-active attitude to supporting students
  • Team centricity and a can do attitude
  • Availability for full time and part-time
  • Outstanding attention to detail
  • A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive to student needs

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Student Services - Online Education

qualification

Bachelors degree

responsibilities

Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes.

The Student Advisor team are built on a solid foundation of trust, teamwork, empathy and quality service. They are there to support our students and each other with a balance of fun and professionalism.

educational requirements

Bachelor Degree