solution architect - itsm in Melbourne CBD

apply now

job details

melbourne cbd, victoria
job type
reference number
lawrence lara, randstad
apply now

job description

We are on the look out for an experienced solution architect with strong service management experience. This permanet role wil be based in the CBD with a financial services company.

The core responsibilities you will have:

  • Implement new services, through established service creation process.
  • Deliver functional & non-functional service requirements as part of a fit for purpose service creation activity.
  • Lead development of domain strategy and roadmaps.
  • Actively support the Manager of the relevant Technology Zone in developing business cases for new services
  • Create & assess options/proposals to offer a solution via the service catalogue
  • Ability to engage and work with product vendors & service providers to maintain knowledge and up to date on vendor roadmaps and capabilities.
  • Demonstrated ability to think strategically to identify issues across the broader IT community and deliver engineering solutions.
  • Consult, advise and work with architecture, service providers and software development teams to design and deliver against strategic initiatives.

Key Skills:

  • Strong Background in IT Service Management solutions design and in-depth technical knowledge in IT service Management disciplines in particular IT Service Design, transition & Operations
  • Deep ServiceNow platform experience ITSM & ITOM. Other platform experience would be handy.
  • Ability to build architecture solutions around Service Catalogue, Service Orchestration , Incident, Problem, Change, Release, Service Level Management, Knowledge, Capacity, Discovery & Service Mapping, IT asset Management, Service Management Integrations.
  • Experience around Continuous Delivery, DevOps, Agile Framework, & Hybrid Cloud Operating Models and Multi Supplier Engagements.
  • Experience of designing solutions that operates on the major vendor platforms & Service providers. Familiarity with AWS & other Major cloud technologies. Splunk, AppDynamics, Redhat, CA would be bonus.

If you think this role is for you, please apply within with a word copy of your resume.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Architect, Domain, Solution, Service Management, ITSM, Enterprise



educational requirements

Bachelor Degree