service planner.

• 3 Month Temporary Assignment
• Full Time hours, Monday to Friday
• Immediate Start

Are you a customer focused, self motivated, forward thinking administration expert? Our client currently has a 3 month temporary administration role available!
We are looking for an immediate starter to assist in the office while a new system project is underway.

Key Responsibilities:

• Assist in the planning and scheduling day-to-day operations of Technicians, ensuring timely service delivery as per contractual commitments.
• Manage and raise service jobs, including breakdown service repairs, agreement maintenance, and quoted work, from creation to completion.
• Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.
• Maintain a professional and efficient service reception, handling incoming and outgoing customer service calls

Must Haves:

• Previous experience in service administration or coordination
• Excellent communication and interpersonal skills to interact effectively with customers, technicians and internal teams
• Proficient in Microsoft Office Suite – Excel, Outlook and Teams in particular
• Thorough attention to detail and accuracy
• Able to work to deadlines
• Ability to work autonomously

Nice to Haves:

• Experience with SMAX & SAP
• Experience with managing a range of customer portals

Benefits:

• 3 month assignment contract with the possibility for extension
• Busy working environment
• Flexibility to work hybrid once settled into the business