Accountabilities:
- Support the IT Service Desk by logging service calls, resolving incidents, or escalating when necessary.
- Provide Level 1 service desk and Level 2 desktop support to users.
- Set up, monitor, and maintain IT devices and systems to prevent service disruptions.
- Install, connect, diagnose, and repair hardware and software, making updates as required.
- Respond to urgent IT requests, ensuring customer satisfaction.
- Secure IT assets, maintain equipment, and ensure workplace health and safety (WHS).
- Participate in team meetings for effective planning and communication.
- Document processes to minimise outages and recurring issues.
- Meet or exceed user expectations by delivering high-quality service.
- Promote IT as a strategic support solution for business outcomes.
- Deliver IT projects on time while adhering to quality standards.
- Escalate unresolved issues to system administrators, ensuring compliance with Service Level Agreements.
Essential Experience:
- Proven experience in the Information Technology field.
- Strong background in developing and maintaining a customer-focused approach.
- Expertise in Microsoft Network/OS and Microsoft Office applications.
- Experience supporting Citrix environments.
- A degree, certification, or equivalent qualification in a relevant discipline.
- ITIL Certification.
- Certificate-level qualifications in Microsoft desktop environments.
- 3+ years in a similar role.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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