service desk manager / operations manager - mobile ios, android in Southern Sydney

posted
contact
paul bonnick, randstad
job type
permanent
salary
AU$ 115,000 - AU$ 125,000 per year

job details

posted
location
southern sydney, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
salary
AU$ 115,000 - AU$ 125,000 per year
reference number
90M0391253_1562304664
contact
paul bonnick, randstad
Apply with

job description

Service Desk Manager / Operations Manager / Team Leader – Infrastructure, Mobile, Mobility, IOS, Android, iPhone, Messaging, Exchange, Active Directory , AD, O365, Service Desk – Banking, Financial Services

The primary responsibility for the Service Desk Manager / Operations Manager / Team Leader – Infrastructure, Mobile, Mobility, IOS, Android, iPhone, Messaging, Exchange, Active Directory , AD, O365, Service Desk - is to manage, improve and drive an operational support IT team to their full potential. The team currently support all mobile and mobility devices for a large bank. The team act as a 1st line support function for all messaging and mobility devices across the bank. In the role of Service Desk Manager / Operations Manager / Team Leader – Infrastructure, Mobile, Mobility, IOS, Android, iPhone, Messaging, Exchange, Active Directory , AD, O365, Service Desk – you will formulise process and procedure for the ongoing support of the team, which is 11 people. The team are a crucial focus within the business and it’s expected that this team be high performing, as well as being responsible for day-to-day escalations for the Australian region.

Service Desk Manager / Operations Manager / Team Leader – Infrastructure, Mobile, Mobility, IOS, Android, iPhone, Messaging, Exchange, Active Directory , AD, O365, Service Desk

KEY DELIVERABLES AND RESPONSIBILITIES

  • Design, implement and manage continual improvements to the IT Support process, with a focus on audience facing infrastructure.
  • Management of an IT support team split of 11.
  • Streamlining of IT Operations processes in accordance with business requirements and strategy.
  • Responsibility for all IT support operations and management, including hands-on overseeing responsibilities when needed.
  • Responsibility for all IT operational Infrastructure and mobility systems and other functions related to this technology environment
  • Responsibility for IT operational budget and spend analysis; financial accountability for IT support related costs
  • Driving of ongoing user training and education program
  • Mentor and support career development of the department
  • Relationship management with business partners, vendors, and third party providers
  • Contributor to regional and global project teams and strategy workshops

POSITION REQUIREMENT

  • 10+ years IT experience
  • 2/3+ years within IT Operations Management
  • Strong IT management, with focus on infrastructure and mobile
  • Excellent communication skills
  • Technical Infrastructure background

Financial services experience

COMPETANCIES
• Leadership, innovation, strong operational discipline and problem solving skills
• Able to think creatively to deliver solutions.
• Managerial presence

Service Desk Manager / Operations Manager / Team Leader – Infrastructure, Mobile, Mobility, IOS, Android, iPhone, Messaging, Exchange, Active Directory , AD, O365, Service Desk

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Technical Operations Manager – Infrastructure, Mobile, Mobility, IOS, Android, iPhone, Messaging, Exchange, Active Directory , AD, O365, Service Desk – Banking, Financial Services

qualification

None required

educational requirements

Secondary School/High School