service desk analyst in Melbourne CBD

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job details

melbourne cbd, victoria
job type
reference number
jonathan greensides, randstad
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job description

about the company

a large national business with it’s head office in brand new facilities in Melbourne this retail business is looking to expand it’s service desk offering. An ASX50 company that values positive and passionate people, you would be joining a well known Australian brand that can offer fantastic workspaces and a fantastic environment.

about the role

a short term, initial 2 month contract is available based in Melbourne CBD near to southern cross station. Reporting in to the service desk team leader this service desk analyst role will be responsible in assisting the current service team to continue the high levels of service that this team holds itself accountable to. Working between 6.45am – 3pm or 10.30am – 7pm you will have easy access to local transport.

duties & responsibilities

  • level 1 support across all business units
  • assisting in integration activities with high levels of support
  • providing exceptional internal and external customer service
  • logging and maintaining incidents and requests using internal software
  • escalating requests to senior level as required
  • monitoring and driving timely response resolutions
  • following up on service requests & taking ownership of incidents

skills & experience

  • previous L1 helpdesk experience in a corporate environment
  • experience with service now & active directory
  • a level of comfort with the windows operating environment
  • exposure to high call & ticket volumes
  • excellent customer service skills
  • a passion for service desk with a motivated personality
  • ability to multi task & high levels of organisational skills

culture & benefits

with public transport literally on your front door as well as all of the delights of the CBD, this role will offer you a good hourly rate as well as the ability to have morning or afternoon shifts. You will have access to all Randstad employee benefits and would be paid weekly.

how to apply

so if you think the above role suits you to a tee and you are available to start in the next week or two then please click the APPLY button next to this advert or email for more information.


helpdesk, service desk


previous level experience

educational requirements

Primary School/Junior High