service desk analyst in Docklands

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job details

docklands, victoria
job category
Information Technology
job type
reference number
christopher karanja, randstad
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job description

A retail business with a head office based in the CBD has a current need for a Service Desk Analyst. The successful candidate will have a highly presentable customer focused approach to the service desk & any previous experience with IT support in large organisations would be desirable.

Service Desk Analyst Experience

  • Experience in L1 IT support in a corporate environment
  • Highly motivated & enthusiastic towards L1 Service Desk support
  • Excellent customer service focused attitude
  • Exposure to high call & ticket volumes in IT Service Desk environment

The Environment Consists of

  • Office 365
  • Windows 7, XP & 10
  • ServiceNow
  • Active Directory

Selection Criteria:

  • Excellent customer service background
  • Excellent communication skills
  • Excellent organisational skills and ability to multi-task
  • Solid analytical and problem solving ability
  • Desire to assume increasing levels of responsibility and to learn new skills

How to Apply

If this opportunity is of any interest to you, please do not hesitate to APPLY using the link below.