service desk analyst - sydney cbd in Sydney CBD

posted
contact
paula zacharakis, randstad
job type
contract
apply now

job details

posted
location
sydney cbd, new south wales
specialism
IT & ICT
job type
contract
working hours
Full-Time
experience
1 year
reference number
90M0377681_1551392150
contact
paula zacharakis, randstad
apply now
Apply with

job description

As a Service Desk Analyst you will be responsible for providing Level 1 onsite and remote desktop support as part of a team.

On a daily basis your responsibilities will include:

  • Providing level 1 technical support via email and phone in a timely, efficient and professional manner.
  • Responding to a wide range of software and hardware issues and services queries.
  • Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
  • Carrying out daily functions based on company SLA commitments and ITIL principles.
  • Escalating incidents to 2nd level resolver groups where appropriate.
  • Logging calls via a ticketing system.

To succeed in this role you will have:

  • Proven experience in a Service Desk Analyst role.
  • Strong demonstrable knowledge of all Microsoft desktop operating systems.
  • Experience with ServiceNow highly advantageous.
  • Strong experience with Office 365, Active Directory, Exchange and Citrix.
  • Experiencing working with Windows 10.
  • Basic networking skills – networking concepts and IP addressing.
  • Possess a “can-do” attitude.
  • ITIL experience (certification preferred but not mandatory).
  • Exceptional time management, prioritisation and organisational abilities.
  • Outstanding verbal and written communication skills
  • Strong attention to detail.

Close to public transport.

Attractive daily rate is on offer for the successful candidate.

Please call Paula Zacharakis @ Randstad Technologies on 02 8235 3367 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Service Desk Analyst - Sydney CBD

qualification

Experience with ServiceNow highly advantageous.
Experience with Office 365, Active Directory, Exchange, Windows 10 and Citrix.

responsibilities

Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.

educational requirements

Associate Degree/Diploma