service desk analyst - norwest sydney in Hills District

posted
contact
paula zacharakis, randstad
job type
permanent
apply now

job details

posted
location
hills district, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
experience
1 year
reference number
90M0379398_1552617137
contact
paula zacharakis, randstad
apply now
Apply with

job description

On a daily basis your responsibilities will include:

  • Providing level 1 technical support via email and phone in a timely, efficient and professional manner.
  • Responding to a wide range of software and hardware issues and services queries.
  • Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
  • Escalating incidents to 2nd level resolver groups where appropriate.
  • Logging calls via a ticketing system.

To be successful in this role you will have:

  • Good exposure in a similar IT service desk position.
  • Good working knowledge of Active Directory & Exchange.
  • Solid customer service skills and troubleshooting experience.
  • Have worked in a Windows environment.
  • Strong Microsoft skills.
  • Experience following ITIL principles and processes.
  • Excellent verbal and written communication skills.
  • Good time management skills.
  • Clear, concise and polite phone manner.

You must have a car for this role and a valid drivers licence. A large car park is available on site.

Attractive salary package is on offer for the successful candidate.

Please call Paula Zacharakis @ Randstad Technologies on 02 8235 3367 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Service Desk Analyst - Norwest Sydney

qualification

Providing level 1 technical support via email and phone in a timely, efficient and professional manner.
Responding to a wide range of software and hardware issues and services queries.

responsibilities

The role of a Service Desk Analyst is to provide remote support via phone, email and remote access for external clients. You will be responsible for responding to initial requests and resolving if possible.

educational requirements

Associate Degree/Diploma