service designer in Sydney

kayla hogan, randstad
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sydney, new south wales
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kayla hogan, randstad
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job description

  • 12 month fixed term contract
  • Haymarket location
  • Well established Government agency
  • $ Negotiable

Randstad is seeking an experienced Service Designer to work within a product delivery environment on a digital initiative.

Key accountabilities:

  • Lead and drive the development of concepts, including the definition of customer needs, task analysis and the creation of sitemaps, process/screen flows and wireframes to meet service delivery outcomes.
  • Assess end-to-end customer experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights to learn about user behaviour and verify design concepts.
  • Give concepts meaning by visualising service concepts, and creating visually compelling concept models that are fit for purpose and to expected standards.
  • Build consensus between services and/or stakeholders to create a continually collaborative environment that sustains good service, resolving technical disputes with varying levels of complexity and risk, solving issues and unblocking problems to meet service delivery outcomes.
  • Support and provide expert advice in the creation of services bringing together user needs, business goals and technical feasibility to ensure optimal service delivery.
  • Analyse existing business properties / sites to identify overall inefficiencies and/or non-compliance and develop and implement solutions to improve business performance based on user needs, available technology, alignment with standards and value for money.
  • Make complex and technical information and language simple and accessible for non-technical audiences, facilitating difficult discussions within the team or with diverse stakeholders and assisting with the management of collaborative processes across the organisation to support the delivery of services to stakeholders and customers.
  • Support the implementation of service improvements by sharing best practice, coaching others, translating user stories, proposing design approaches or services to meet strategic business needs, developing and delivering user testing sessions and facilitating workshops to build capability.

Essential requirements:

  • Good track record of service design experience.
  • Well versed in design thinking techniques and methodologies.
  • An eye for detail and a customer centric mindset.
  • Ability to work in a product delivery environment.
  • Excellent written and verbal communication skills.
  • Demonstrated stakeholder collaboration and influencing skills

If you wish to be considered for this role, visit the Apply button now. You can also get in touch with Kayla via email on Due to the large volume of applicants we receive daily, please be aware that only suitable candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.





educational requirements

Bachelor Degree