service designer in Australia

posted
contact
georgina horwood, randstad
job type
temporary
apply now

job details

posted
location
australia
specialism
IT & ICT
job type
temporary
working hours
Full-Time
reference number
90M0378021_1551671945
contact
georgina horwood, randstad
apply now
Apply with

job description

2 x Service Designers
$800/day + super
Sydney CBD
2 Service Designers required for a 3-4 month initial contract in Sydney CBD. Demonstrated experience with non-digital channels, driving discovery process, facilitating discovery workshops, interview facilitation, user research and story mapping working towards solution design and delivery.
Required experience:
* Demonstrated experience and strong understanding of CX design methodology and experience working in an agile environment
* Experience leading customer centred design and strategy activities including customer research, problem solving, journey mapping, blueprint, ideation, prototyping and testing solutions
* Comprehensive knowledge and application of user journey mapping, gap analysis, business scenarios and data analysis
* Experience working in complex customer service delivery organisations with an omni channel service delivery model
* Conduct qualitative research including preparation, recruitment, execution and synthesising key findings
* Design and deliver artefacts including design principles, current state maps, future state journey maps and blueprints
* Partner with technology, product and business teams to identify feasible, practical and cost-effective solutions to identified problems
* Generate ideas that translate into multiple concepts, sketches, scenarios and prototypes
Please send your CV directly to georgina.horwood@randstad.com.au and feel free to call me on 02 8235 3303 for more information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

service designer

qualification

none required

educational requirements

College/Pre-University