service delivery manager in Port Melbourne

posted
contact
elliot johnston, randstad
job type
permanent
apply now

job details

posted
location
port melbourne, victoria
specialism
IT & ICT
job type
permanent
working hours
Full-Time
experience
5 years
reference number
90M0373967_1548311931
contact
elliot johnston, randstad
phone
0383191133
apply now
Apply with

job description

Our client is a highly recognised global player in the logistics industry.

Due to the outsourcing of their Level 1 and Level 2 IT support they are currently seeking the services of a highly experienced Service Delivery Manager. Successful candidates will show exceptional vendor management skills along with solid technical background.

Responsibilities

  • Be the liaison between business stakeholders and service provider providing point of escalation
  • Engage with business stakeholders to understand the standard of work and services being undertaken by the provider
  • Manage vendor services to confirm continual delivery to meet agreed performance standards
  • Hold services provided accountable for their contracted deliverables and outcomes

Experience

  • Experience with the service delivery of an external vendor is key
  • Have solid technical understanding to be able to effectively manage the vendor
  • Strong vendor and senior stakeholder management skills are essential
  • Proven infrastructure service management experience in an enterprise organisation

How to Apply

Please apply by uploading a “Word Document” version of your CV using the link below

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Service Delivery Manager, Vendor Management, Stakeholder Engagement

qualification

Bachelors Degree

educational requirements

Bachelor Degree