service delivery manager in Chatswood

posted
contact
alice maslen, randstad
job type
permanent
salary
AU$ 120,000 - AU$ 140,000 per year
apply now

job details

posted
location
chatswood, new south wales
specialism
IT & ICT
job type
permanent
working hours
Full-Time
salary
AU$ 120,000 - AU$ 140,000 per year
experience
3 years
reference number
90M0378787_1552264228
contact
alice maslen, randstad
apply now
Apply with

job description

Service Delivery Manager

We are looking for a Service Delivery Manager for a fulltime position based in Sydney working for a global corporate leader. The organisation is in the process of moving to a services driven IT support model and are looking for a Service Delivery manager, with strong Vendor management experience to move into this position, which is key to the business.

The role

This role requires someone with a strong technical background, strong Vendor management experience and good attention to detail.

  • This role will see you being the conduit between internal stakeholders and the chosen Vendor.
  • Manage vendor services to confirm continual delivery to meet agreed performance standards
  • Hold services provided accountable for their contracted deliverables and outcomes
  • Engage with business stakeholders to understand the standard of work and services being undertaken by the provider
  • Incident Reporting
  • Response Request

Experience Required

  • Previous experience working in a service delivery role managing external vendors
  • Strong technical understanding to be able to manage, effectively the vendors delivering the services (L1 and L2 Support)
  • Strong relationship skills, with a focus on both stakeholder and vendor management
  • Proven infrastructure services management experience, ideally in complex environments is critical.

If you are interested and qualified in perusing this position, and have a passion for success then please apply using the link below and you will be contacted with further information.

Service Delivery Manager

We are looking for a Service Delivery Manager for a fulltime position based in Sydney working for a global corporate leader. The organisation is in the process of moving to a services driven IT support model and are looking for a Service Delivery manager, with strong Vendor management experience to move into this position, which is key to the business.

The role

This role requires someone with a strong technical background, strong Vendor management experience and good attention to detail.

  • This role will see you being the conduit between internal stakeholders and the chosen Vendor.
  • Manage vendor services to confirm continual delivery to meet agreed performance standards
  • Hold services provided accountable for their contracted deliverables and outcomes
  • Engage with business stakeholders to understand the standard of work and services being undertaken by the provider
  • Incident Reporting
  • Response Request

Experience Required

  • Previous experience working in a service delivery role managing external vendors
  • Strong technical understanding to be able to manage, effectively the vendors delivering the services (L1 and L2 Support)
  • Strong relationship skills, with a focus on both stakeholder and vendor management
  • Proven infrastructure services management experience, ideally in complex environments is critical.

If you are interested and qualified in perusing this position, and have a passion for success then please apply using the link below and you will be contacted with further information. For further questions, please call Alice on 02 8235 3325.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

vendor management, incident reporting, response request

qualification

Vendor management

educational requirements

Bachelor Degree