service delivery manager in Australia

posted
contact
chris horvat, randstad
job type
permanent
apply now

job details

posted
location
australia
specialism
IT & ICT
job type
permanent
working hours
Full-Time
reference number
90M0374172_1548720511
contact
chris horvat, randstad
apply now
Apply with

job description

Service Delivery Manager

We are looking for a Service Delivery Manager for a fulltime position based in Sydney working for a global corporate leader. The organisation is in the process of moving to a services driven IT support model and are looking for a Service Delivery manager, with strong Vendor management experience to move into this position, which is key to the business.

The role

This role requires someone with a strong technical background, strong Vendor management experience and good attention to detail.

  • This role will see you being the conduit between internal stakeholders and the chosen Vendor.
  • Manage vendor services to confirm continual delivery to meet agreed performance standards
  • Hold services provided accountable for their contracted deliverables and outcomes
  • Engage with business stakeholders to understand the standard of work and services being undertaken by the provider

Experience Required

  • Previous experience working in a service delivery role managing external vendors
  • Strong technical understanding to be able to manage, effectively the vendors delivering the services (L1 and L2 Support)
  • Strong relationship skills, with a focus on both stakeholder and vendor management
  • Proven infrastructure services management experience, ideally in complex environments is critical.

If you are interested and qualified in perusing this position, and have a passion for success then please apply using the link below and you will be contacted with further information.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

SDM, Service Delivery, Vendor, Vendor Management

qualification

SDM,
Service Delivery,
Vendor,
Vendor Management

educational requirements

Primary School/Junior High