service delivery lead in North Shore

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job details

posted
location
north shore, new south wales
job category
Information Technology
job type
permanent
salary
AU$ 110,000 - AU$ 140,000 per year
reference number
90M0331562_1515475723
contact
benjamin cary, randstad
phone
0282 353 353
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job description

A global financial services company is searching for a Service Delivery Lead to join their office based in their North Shore in a permanent position.

The opportunity will see you managing and coordinating the Service Desk team including workload management, task allocation and professional development

On a daily basis you will be involved in:

  • Define systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery to ensure seamless IT support is provided to all users.
  • Monitoring IT Service Desk performance against SLA’s and presenting associated performance reports to Senior Management
  • Problem and Incident management - ensuring that SLA’s are achieved and client expectations are exceeded.
  • Leading root cause analysis of service desk tickets, and driving root cause resolution.
  • Ensure system uptime and service desk metrics are pro-actively monitored and reported.
  • Embedding appropriate ITIL methodologies.
  • Facilitating the creation of appropriate process and support documentation.
  • IT Vendor management – service, contractual and invoice management.
  • Managing purchase process of IT software and hardware.
  • Managing IT software licenses.
  • Managing equipment stock levels and ordering stock as and when required.
  • Working closely within IT to enhance the services provided to internal and external customers.

To succeed in this role you will have:

  • 5+ years’ experience in IT
  • Experience with leading staff
  • Experience with managing a service desk queue
  • Experience with IT vendor management
  • Good knowledge of General Insurance and/or Financial Services
  • Good understanding and experience of end user hardware and software
  • Good understanding of Microsoft technologies
  • Experience with Scrum / DevOps.


An excellent salary is on offer for the successful candidate.

Please call Ben Cary at Randstad Technologies on 02 8235 3353 for Confidential Discussion or just hit the apply button below.



skills

Service Delivery Lead - North Shore

qualification

•5+ years’ experience in IT
•Experience with leading staff
•Experience with managing a service desk queue
•Experience with IT vendor management
•Good knowledge of General Insurance/ Financial