service chat officer in Wollongong

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job details

posted
location
wollongong, new south wales
specialism
call centre & customer service
job type
temporary
reference number
90M0357279_1533780033
contact
michelle ferreira, randstad
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job description

Randstad an international recruitment agency operating in 39 countries, representing more than 90percent of the global HR services market. Randstad has been operating in Australia since 1988 - we celebrated our 25th year of providing recruitment services to Australian businesses in 2013. Our passion is matching the best people with the best companies that will develop their potential, and to match companies with innovative talent who will drive their business growth and revenue.

Are you available ASAP and have Customer Service experience as well as a knowledge and understanding of computer skills? We want to hear from you!

The purpose of this position is to respond to incoming customer, member and provider webchat enquiries in an efficient and effective manner whilst meeting or exceeding the required performance and compliance quality standards in line with best practice procedures and customer service interaction principles.

The successful applicant will:

  • Be required to utilise your exceptional customer service experience to assist existing customers via Webchat and Email
  • Interact with multiple members in real time via the web chat channel and positively respond to incoming member emails as required
  • Will be part of a fast-paced environment with a flair for solving complex customer queries, and the ability to work autonomously and as part of the wider team

What are we looking for:

  • Superior written and verbal communication skills, together with highly developed attention to detail
  • Ability to convey technical information to a variety of people
  • Strong objection handling skills with a knack for identifying solutions to meet our customers varying needs
  • Experience in providing exceptional service to all customers that is second to none
  • Prior exposure to Webchat and the Digital medium along with knowledge of the health and Government industries within Australia would be highly desirable, but is not essential

This is a contract role which requires full-time availability – part-time candidates will not be considered.

If you have the demonstrated experience required, submit your resume by clicking the 'apply' button below. Please only apply if you meet the above criteria, only suitable applicants will be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

High level PC skills

qualification

High level PC skills

educational requirements

Secondary School/High School