service agent manager in Melbourne

posted
contact
jasmine nuredin, randstad
job type
permanent
salary
AU$ 100,000 - AU$ 120,000 per year

job details

posted
location
melbourne, victoria
specialism
sales
job type
permanent
working hours
Full-Time
salary
AU$ 100,000 - AU$ 120,000 per year
reference number
90M0435120_1610508889
contact
jasmine nuredin, randstad
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job description

Our client is a multinational white goods and electronics manufacturer with headquarters based in China.

Established in 2006, it has since become one of Australia's leading Consumer Electronics and Home Appliance brands, offering consumers high quality solutions across a growing range of product categories including TV, sound, refrigeration, laundry and air conditioning. These products are distributed via more than 1,000 retail stores nationally, including major national Australian retailers and regional outlets across the country.

We are currently seeking an experienced and motivated Service Agent Manager to join a rapidly growing and rewarding environment. You will be managing a team of 4 x service agent representatives aswell as managing service agent partners. This is a full-time permanent position and salary is negotiable.

Your duties include (but not limited to)

  • Provide management and support of to 4 x service agent representatives
  • Managing agent payments and new agent sign-up
  • Growing and improving the service network
  • Setting quartlery KPI's with service agents and identifying areas of improvement
  • Prioritise and monitor the workflow of job orders and assignments (service repairs)
  • Updating service agents on new products

To be considered for this role you must have:

  • Previous experience in a similar role (Service manager or Customer service Manager)
  • Experience working within a similar industry (Electronics, home appliances, telecommunications)
  • Exceptional written and verbal communication skills
  • Previous experience managing a team environment
  • Ability to build rapport
  • Committed to continuous development and team work

If you would like to find out more information on this exciting opportunity, forward your enquiry to jasmine.nuredin@randstad.com.au to set up a time for a phone call.

Alternatively, if you believe you are the perfect person for this role, hit the apply button now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Service Agent Manager

qualification

Nil

educational requirements

Secondary School/High School