senior project manager - digital onboarding transformation in Sydney CBD

benjamin cary, randstad
job type
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job details

sydney cbd, new south wales
job type
working hours
6 years
reference number
benjamin cary, randstad
0282 353 353
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job description

Excellent opportunity has arrived to join a leading organisation as a Senior Project Manager in their Sydney office in a 12 month contract.

The Senior Project Manager will be responsible for the Digital onboarding transformation suite of projects including identification and verification projects as well as the National Consumer Protection Framework projects. These projects aim to significantly improve the customer experience.

On a daily basis you will be involved in:

  • End to end management and governance - Direct and control the projects end to end bringing together appropriate stream leads across CRM, Risk, Technology, Contact Centres & Retail channels, Legal, Regulatory, Finance, Change Management
  • Define the scope, plan, and manage all deliverables for the projects. Work closely with the business owners to ensure that the Customer strategy and transformation objectives are translated in to the scope and plans.
  • Manage stakeholders with a focus on (i) ensuring collaboration between CRM and Risk (ii) influencing Technology delivery efficiency and quality (iii) Senior Sponsorship engagement
  • Manage competing priorities, interdependencies and milestones across the projects, risk management, issue escalation/resolution, scope change and implementation planning
  • Open and consistent communication with key internal and external stakeholders

To succeed in this role you will have:

  • Identification and authentication processes and systems
  • Risk Management
  • Digital & CRM Platform and process knowledge
  • Data Management & Governance

More importantly, the role requires strong project management & stakeholder management capabilities across CRM, data, digital and risk teams:

  • High level of Project Management skills with a proven ability to deliver projects objectives on time and within budget
  • Outcome focused with demonstrated ability to meet business outcomes and deadlines
  • Experience with negotiation, consultation and communication within a complex project environment
  • Stakeholder management of sponsors
  • Demonstrated experience with and knowledge of Project Management discipline, principles and practice in Agile environments
  • Post-graduate qualifications
  • Certification in PRINCE2 or PMBoK or equivalent methodology
  • Demonstrated ability to create documents including business cases, steering committee papers, presentations, technical and commercial content

An excellent daily rate is on offer for the successful candidate.

Please click apply on the link or send me your resume directly -

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Senior Project Manager - Digital


Identification and authentication processes and systems
Risk Management
Digital & CRM Platform and process knowledge
Data Management & Governance

educational requirements

Bachelor Degree