senior customer service consultant in Geelong

posted
contact
tom pedersen, randstad
job type
permanent

job details

posted
location
geelong, victoria
specialism
call centre & customer service
job type
permanent
working hours
Full-Time
reference number
90M0427271_1601603360
contact
tom pedersen, randstad
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job description

Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact centre team.

Duties will include but not limited to:

  • Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coaching

  • Dealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).

  • Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.

  • Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the manager

  • Uphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position title

  • Will be involved in coaching of other staff and providing feedback to agents

  • Implement process improvements, writing and amending work instructions and be on the phone queue when required

To be considered for the role you will have:

  • Must have proven experience in the utilities space specifically gas
  • A customer fist approach always looking for quick positive outcomes
  • Knowledge of the electricity compliance and regulatory laws
  • Excellent communication skills both written and verbal
  • The ability troubleshoot difficult customer queries in a positive and timely manner

If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

"Customer Service" AND "Call Centre" AND "Gas" AND "Utilities"

qualification

Call Centre

educational requirements

Secondary School/High School