Your New Company
Explore an exciting career with our client who provides devices, plans, prepaid and roaming services, equipment and data plans to Australia.
As a renowned global leader, our client is currently expanding and rapidly expanding. Due to this we are currently seeking 3 experienced Senior Customer Service Call Centre agents to join their team in Melbourne on the 14th of October
Your New Role
As the Senior Customer Service Officer, you will play a pivotal role to the collections team, ensuring smooth call taking whilst providing motivation and development to the wider team. This permanent full-time role will commence on the 14th of October
Your main responsibilities will include:
... - Motivate and develop team members
- Handle all escalations and solve process related queries
- Support in roll-out of training programs for the collections team
- Provide coaching and feedback to to the collections team
- Ability to be a passionate advocate for people development and customer experience
- Commitment to improve customer experience
- Ability to communicate effectively and possess sufficient soft skills to handle customers
- Ability to work under pressure and handle difficult customers.
- Support Team leader as required
Benefits to You
- $68,000 plus super per year
- Opportunity to work for a reputable and global business.
- Join a supportive and inclusive team culture.
- Gain extensive training and development.
About You
- Previous call centre experience highly regarded
- Ability to multitask and prioritise.
- Self-driven with the ability to work both independently and in a team
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
