This role involves managing and overseeing customer interactions related to cloud services and orchestration, ensuring that governance and standards are maintained.
Key responsibilities
...
- Establish and maintain strong and productive relationships with the customer and all service delivery teams onshore and offshore
- Lead technology innovation for domain, driving and consolidating recommendations that offer opportunities for automation and service improvements, leveraging economies of scale where possible
- Responsible for acting as an escalation point to expedite problem resolution across the Cloud and Orchestration domain
- Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Cloud and Orchestration domain
- Closely work with offshore Service Delivery team to ensure quality of Known Error record and the Knowledge Database
Skills and background*
Essential Skills:
- Experience with Nagios and ZenOSS alarm and log management
- Experience with Nexenta Storage and Dell Avamar backups
- Experience with OpenStack SDN including Open vSwitch and vxlan
- Experience with Rancher or Ericsson ECCD.
- Experience with HELM charts
- Experience working with Cloud Native Networking (CNI, Calico) and Service Mesh (Istio)
- Strong influencing and relationship management skills with customers, internal business stakeholders and vendors
If you have experience in a similar position; please apply or call Jayd on 0400383515 to speak further.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
This role involves managing and overseeing customer interactions related to cloud services and orchestration, ensuring that governance and standards are maintained.
Key responsibilities
- Establish and maintain strong and productive relationships with the customer and all service delivery teams onshore and offshore
- Lead technology innovation for domain, driving and consolidating recommendations that offer opportunities for automation and service improvements, leveraging economies of scale where possible
- Responsible for acting as an escalation point to expedite problem resolution across the Cloud and Orchestration domain
- Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Cloud and Orchestration domain
- Closely work with offshore Service Delivery team to ensure quality of Known Error record and the Knowledge Database
Skills and background*
Essential Skills:
... - Experience with Nagios and ZenOSS alarm and log management
- Experience with Nexenta Storage and Dell Avamar backups
- Experience with OpenStack SDN including Open vSwitch and vxlan
- Experience with Rancher or Ericsson ECCD.
- Experience with HELM charts
- Experience working with Cloud Native Networking (CNI, Calico) and Service Mesh (Istio)
- Strong influencing and relationship management skills with customers, internal business stakeholders and vendors
If you have experience in a similar position; please apply or call Jayd on 0400383515 to speak further.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
