senior claims assessor - retail life insurance in Sydney

kristian tan, randstad
job type
AU$ 110,000 - AU$ 120,000 per year

job details

sydney, new south wales
insurance & superannuation
job type
working hours
AU$ 110,000 - AU$ 120,000 per year
3 years
reference number
kristian tan, randstad
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job description

Through significant growth, this leading insurer has created a fantastic opportunity in their Claims Division for an experienced claims professional. They are ambitious and with a great track record of innovation and customer recognition.

About the role:

As a Senior Retail Claims Assessor and reporting to the Claims Team Manager, your responsibilities will be to utilise your knowledge across Income Protection, mentor and coach a team of high performing Claims Assessors whilst managing a small portfolio of complex claims.

  • Managing the team to make sure the claims assessments are accurate, high quality, and within the agreed practice and process of the company
  • Continues review of the overall claims process with the objective of identifying areas of improvement and innovation
  • Signing off on large-sum claim decisions
  • Leads training sessions with the claims team
  • Although you won’t have a portfolio of claims you will however assist and assess complex claims.

What’s in it for you?

  • Generous salary package + bonus
  • Flexible work arrangements
  • The capacity to help your career development and progression
  • Experienced leadership team and supportive environment
  • Phenomenal culture.

To be successful in this role:

  • Experience across retail Claims
  • Strong ability to communicate and a proven track record with helping develop and train a team of Claims Assessors
  • Customers focused and a passion for claims management
  • Legislation and regulations knowledge of Life Insurance
  • Excellent internal and external stakeholders skills
  • The ability to think outside the box and challenge the norm.

How to apply?

If you’re technically robust, and energetic individual, who always goes above and beyond, and possesses a strong customer focus, then this is the ideal role for you. Please get in contact with Kristian Tan - 0282983813 or alternatively please forward a copy of your resume to

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Claims, Life Insurance, Retail Claims, Group Claims, Mental Health, Income Protection, Critical Illness, Team Manager, Team Leader, Insurance, Rehabilitation, Case Management, Claims Consultant, Claims Assessor, Claims Advisor.


Tertiary and industry qualifications will be looked upon favorably.

educational requirements

Secondary School/High School