secured collections | inbound in Melbourne

hannah ebers, randstad
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melbourne, victoria
banking & financial services
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hannah ebers, randstad
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job description

Company Overview

Are you looking to take the next step in your career in Financial Services? Do you enjoy helping customers in order to provide them with tailored solutions to the challenges they face? If you answered yes, keep reading!

An industry leader within financial services is looking for multiple service professionals to support their customers whose accounts have fallen into arrears by offering a tailored approach, negotiating suitable payment arrangements and strategies. This role will see you developing relationships with customer to help them identify appropriate solutions to the challenges they face. You will use your ability to build rapport, your emotional intelligence, negotiation skills and business acumen to offer superior service to customers.

Key Responsibilities

  • Handle inbound calls from customers relating to mortgages in arrears
  • Establish rapport with customers through genuine and meaningful conversations
  • Help identify tailored payment solutions for customers accounts in arrears
  • Negotiate and implement suitable payment plans
  • Deliver exceptional customer outcomes that strengthen the partnership with each customer
  • Identify issues and influence the customer to achieve positive outcomes for the customer in the future
  • Work with internal and external stakeholders to create strategies for assisting customers

About you

  • You have previous experience in collections across mortgages
  • You like to help people find solutions and add value in each customer interaction
  • You have experience working in complex customer service environments focused on building relationships with customers, handling challenging situations and finding appropriate solutions
  • Experience or knowledge across collections or hardship in secured lending is essential

To Apply

To be considered for this exciting opportunity, please click on the 'apply' button below. Please note due to the high number of applications we are only able to contact successful candidates. Hannah Ebers

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


collections, hardship, recoveries, mortgages, secured collections



educational requirements

Bachelor Degree